Returns & Exchanges

At Mozaico, we stand behind the craftsmanship of our hand-cut mosaic art and offer a 30-day satisfaction guarantee to ensure your home decor perfectly matches your vision. If you are not completely satisfied with your purchase, we are here to assist with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and a brief explanation for the return.

• 2.
  Prepare the Mosaic

  Carefully repackage the mosaic in its original mesh or backing and protective shipping tube to prevent any stone damage during transit.

• 3.
  Ship the Item

  Affix the provided return label or use a tracked shipping service to send the artwork back to our quality control center.

• 4.
  Inspection and Refund

  Once our artisans verify the piece is in its original condition, we will process your full refund or ship your replacement within 5-7 business days.